Returns & Exchanges

At Urban Bikes Direct, we want to ensure you are completely satisfied with your ride, which is why we offer a 30-day return policy on all bikes and accessories in their original condition. If your gear isn't the perfect fit for your lifestyle, our streamlined exchange process will get you back on the road in no time.

1

Initiate Your Request

Log in to your account portal or contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully disassemble your bike if necessary and securely pack all components in the original manufacturer's packaging to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our technicians verify the condition of the returned items, we will process your full refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing